Ongoing support & retainers
After launch, we don't disappear.
Most engagements roll into a monthly retainer for support, iteration, and small new features. You get a Slack channel with the actual builders, a monthly readout, and a clear scope for the month — so the relationship doesn't drift into a black-box invoice.
Three things, done well.
- 01
A direct Slack channel with the people who built it. No tickets, no L1 — straight to the source.
- 02
Monthly written readout: what shipped, what's next, what's at risk. CFO-friendly, not a status page.
- 03
Fixed monthly scope, month-to-month commitment. If we stop adding value, you stop the retainer.
How "ongoing support & retainers" looks in your sector.
We work with a small set of industries and know their shape. These aren't hypotheticals — they're the kind of projects we're either running or turning down today.
Quarterly compliance updates and bar-rule changes pushed into the matter system.
Seasonal tweaks — new test panels, festival schedules, doctor-rotation adjustments.
Retainer through filing season: extra capacity, faster fixes, end-of-quarter readouts.
Phase-2 features as a project moves from pre-launch to handover and possession.
What you can expect.
- Typical engagement
- Monthly · 3-month minimum
- How it starts
- Inherited from the build engagement
- What you walk away with
- Slack channel, on-call rotation, monthly readout, telemetry dashboards.